Genpact Hiring Freshers|| CUSTOMER SERVICE ROLE (VOICE) 2023 placementshub
About Customer Service Role in Genpact
A client Service part in Genpact generally involves interacting with guests to give information about products or services, handle complaints, and resolve issues. Then there are some crucial liabilities and conditions of this part
Liabilities
• Interact with guests via phone, dispatch, or converse to give information about products or services
• You Have to Resolve client issues and complaints in a timely and professional manner
• Update client information in the company database
• Follow up with guests to insure their issues have been resolved to their satisfaction
• Identify and escalate precedence issues to the applicable channels
• Meet or exceed client service pretensions and targets
Conditions
• Strong communication chops and the capability to interact with guests in a clear and professional manner
• Capability to work in a fast-paced terrain and handle multiple client relations contemporaneously
• client-acquainted mindset and capability to empathize with guests
• Familiarity with client service software and databases
• Capability to work singly and as part of a platoon
• Amenability to work flexible hours, including nights and weekends if needed
The client Service part in Genpact is an important position that directly impacts the client experience. The person in this part must have strong communication and problem-working chops, as well as the capability to work in a fast-paced terrain and handle multiple client relations contemporaneously.
Eligibility Criteria:
Minimum Qualifications:
Any Graduate.
Freshers are eligible.
Fluent in English.
| Company name: | Genpact |
| Job Position: | CUSTOMER SERVICE ROLE (VOICE). |
| Location: | Hyderabad, Telangana, India. |
| Qualification: | Under Graduates/Freshers. |
| Salary: | Not Disclosed. |
| Job Type: | Full Time. |
Role and Responsibility.
• Respond to customer queries and customers' concern.• Provide support for data collection to enable Recovery of the account for the end user.
• Maintain a deep understanding of client processes and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit a capacity for critical thinking and analysis.
• Responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
About Genpact
Genpact is a global professional services establishment that provides digital metamorphosis, business process operation, and information technology services to colorful diligence, including banking, healthcare, retail, and telecommunications.• The company was innovated in 1997 as a business unit within General Electric and latterly came an independent company in 2005.
• Genpact offers services in finance and account, procurement, force chain, client service, and enterprise threat operation.
• The company operates in further than 30 countries worldwide and employs over,000 people.
• Genpact has been honored for its invention and moxie in digital metamorphosis and process optimization, earning accolades similar as the Forbes Digital 100 list and the HFS Top 10 RPA Service Providers.
• The company's guests include Fortune 500 companies, government agencies, andmid-size businesses.
• Genpact uses advanced analytics, artificial intelligence, and robotization to help guests ameliorate their business processes, reduce costs, and enhance client guests.
• The company's services are designed to help guests increase effectiveness, ameliorate dexterity, and drive growth.
• Genpact has a strong commitment to commercial social responsibility and sustainability, with enterprise concentrated on education, healthcare, and environmental stewardship.
• The company is headquartered in New York City and has services and delivery centers around the world.
• Genpact has hookups with leading technology companies, including Microsoft, Amazon Web Services, and Salesforce.
• The company has a culture of invention, collaboration, and nonstop literacy, with a focus on empowering workers and delivering exceptional value to guests.
• Genpact's leadership platoon includes educated directors with different backgrounds and moxie in technology, operations, finance, and strategy.
• The company is committed to diversity, equity, and addition, with enterprise concentrated on promoting gender equivalency, ethnical justice, and LGBTQ rights.
Genpact Company – Frequently Asked Questions
How can I apply for Genpact Company?
Visit the official site @https://www.genpact.com/, there check, and go to the Careers section. From there you can apply for the job as per your qualification. Or else, you can get the apply link from PlacementsHub.
Who can apply for Genpact Customer Service Role?
Under Graduates or freshers can apply for the respective job roles offered through the online application
What is Genpact Selection Process?
Written Test, Technical Interview, HR Interview